Brookes Bar & Bistro is part of Dudley Metropolitan Borough Council. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

 

What data do we collect?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request.

 

We collect the following data:-

• First name

• Last name

• Email address

• Mobile Number

• Dietary/food allergen information

• Marketing preferences (consent to send relevant communications)

 

How do we collect your data?

We collect data and process data when you:-

• Make a booking online via our website

• Visit our restaurant

• Make an enquiry

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

 

How will we use your data?

• Process your table booking

• Email you with special offers and promotions at the Bistro that we think you might like (if you have opted in the receive them)

• Manage any dietary requirements or special requests.

 

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

 

How do we store your data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

 

For reservations taken through Appointedd software, your data will only be stored in the UK. Appointedd data is stored securely in data centres managed by Saloca Ltd

 

For email marketing, your data is stored securely in data centres managed by Dudley MBC.

 

Marketing

Brookes Bar & Bistro would like to send you information about products and services of ours that we think you may like, as well as those of our partner companies

• Dudley Borough Halls (Dudley Town Hall, Stourbridge Town Hall & Cornbow Hall Halesowen)

 

If you have agreed to receive marketing, you may always opt out at a later date.

 

You have the right at any time to stop Brookes Bar & Bistro from contacting you for marketing purposes.

 

If you no longer wish to be contacted for marketing purposes, please email info.brookesbistro@dudley.gov.uk

 

What are your data protection rights?

Brookes Bar & Bistro would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access – You have the right to request Brooks Bar & Bistro for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification – You have the right to request that Brookes Bar & Bistro correct any information you believe is inaccurate. You also have the right to request Brookes Bar & Bistro to complete the information you believe is incomplete.

 

The right to erasure – You have the right to request that Brookes Bar & Bistro erase your personal data, under certain conditions.

 

The right to restrict processing – You have the right to request that Brookes Bar & Bistro restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to Brookes Bar & Bistro’s processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that Brookes Bar & Bistro transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

 

Call us at: 01384 815575

 

Or write to us: Brookes Bar & Bistro, Priory Street, Dudley, West Midlands, DY1 1HA

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

 

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Brookes Bar & Bistro uses cookies in a range of ways to improve your experience on our website, including:

 

• Keeping you signed in

• Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

 

• Functionality – Brookes Bar & Bistro uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Brookes Bar & Bistro uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Brookes Bar & Bistro sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Brookes Bar & Bistro website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Brookes Bar & Bistro keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27th January 2023.

 

How to contact us

If you have any questions about Brookes Bar & Bistro’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us

 

Email us at: info.brookesbistro.dudley.gov.uk Call us: 01384 815575

Or write to us at: Brookes Bar & Bistro, Priory Street, Dudley, West Midlands, DY1 1HA

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Brookes Bar & Bistro has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.